At Daniel William Diamonds we adhere to strict standards of quality. Every item sold on our site is crafted using the finest materials and is carefully inspected before its shipped to ensure it meets our strict criteria. We stand behind our products and strive to create jewelry that lasts you a lifetime. We warrant all jewelry pieces will be free from manufacturing defects.
In the rare event you believe your item has a manufacturing defect we invite you to return it to us for inspection. If it is determined your item has a manufacturing defect we will repair the merchandise at no cost to you. If it is determined the damage is caused by general wear and tear and not by a manufacturing defect, then we will repair the item at an expense to you. You will be contacted before any work is done to your item.
We are happy to offer one free ring resizing within the first 90 days of purchase.
Ring resizing can only be done 2 sizes larger or 2 sizes smaller than the original ring. Eternity bands cannot be resized due to stones being set all the way around, however they can be exchanged within 30 from date of receipt for the correct size. Please contact us to arrange a ring resize; customer is responsible for return shipping to us.
CLEANING & MAINTENANCE SERVICES
It is essential to have your jewelry properly cleaned and maintained to ensure its continued beauty and longevity. We offer the following complimentary services for the life of your jewelry:
Prong inspection and tightening
Please contact us at 1-877-296-4065 or [email protected] if you have any questions or you would like to take advantage of our Lifetime Warranty or would like to request a service repair to your jewelry. All shipping expenses are covered by customer, typically $65-$100 depending on value.