Free Returns

We take pride in providing you with an exceptional experience, if for any reason you are not 100% satisfied with your purchase Daniel William Diamonds is happy to offer complimentary 30 day returns.

Return Process

 

We are pleased to offer free and easy returns to all U.S. based customers. Simply follow the instructions below:

1. Call us at 1-877-296-4065 or e-mail us at [email protected] and let us know you would like to return your order to receive a fully insured prepaid shipping label.
2. Pack your items as per the instructions provided by customer service.
3. Take your return to the nearest UPS Service Center and mail it back to us. Packaging material is available if needed.
4. Once item is received we will inspect it to verify condition. Once inspected and approved refunds typically take 7-10 business days to process.

International Returns

 

Contact us at +1 (213) 640-4049 or e-mail us at [email protected] to receive a RAN number and mailing address for your international return. Customer is responsible for all fees incurred including return shipping, duties, taxes or surcharges.

Returns Terms & Conditions

 

• All items must be in the original, unworn condition. Must not be resized, engraved or altered in anyway. Products with scratches, damage or sign of wear are not refundable.
• Custom Design orders are not eligible for returns and are final sale. This includes the ring and center stone diamond.
• Packages must be received by D.W. Diamonds within the 30 day period.
• Limit 1 return or exchange per year per customer.
• Customers are eligible to make one item return within 30 days of receipt in order discourage customers from ordering multiple items for comparison purposes.
• Orders that came with a GIA Grading Report must be included in the return, otherwise a $250 fee will be deducted from the amount being refunded.
• Refunds will be made to the original form of payment. Orders paid by bank wire will be refunded by company check.
• Diamond eternity bands can not be resized. If a resize is needed, a new ring will need to be produced.
• Items returned without a Return Authorization Number, improperly packaged or packages received beyond the 30 day return period will not be accepted.