FAQ

About Us

Do you have a showroom or storefront?

Daniel William Diamonds does not have any retail locations. In order for us to keep our costs lost and focus on providing you with high quality products at a much better value than your local jewelry store.

Where are your offices located?

Our corporate office is located in the heart of the Los Angeles Jewelry district.

Daniel William Diamonds
631 S. Olive Street, Suite 320
Los Angeles, CA 90014

What are your hours?

We are open Monday – Friday from 10am – 5pm PST.

How long have you been in business?

Daniel Williams Diamonds is a family-owned company that has been in the diamond and jewelry business for over four decades. Originally operating as a wholesale company only, we transitioned to offering retail operations to the public in 2013.

Shipping

Where do you ship to?

Free shipping is available domestically to all 50 states in the U.S. and Internationally to over 50 counties all around the world including:

Anguilla, Antigua & Barbuda, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Belize Bermuda, Bonaire, British Virgin Islands, Brunei, Canada, Cayman Islands, China, Curacao, Cyprus, Denmark, Dominican Republic, Faroe Islands, Fiji, Finland, France, French Polynesia, Germany, Gibraltar, Greece, Greenland, Guam, Hong Kong, Iceland, Ireland, Italy, Jamaica, Japan, Macau, Malaysia, Marshall Islands, Mauritius, Monaco, Montserrat, Netherlands, Netherlands Antilles, New Zealand, Norway, Papua New Guinea, Philippines, Poland, Portugal, Puerto Rico, Qatar, Saipan, Saudi Arabia, Scotland, Seychelles, Singapore, Saint Maarte, South Korea, Spain, Sri Lanka, St. Barthelemy, St. Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Sweden, Switzerland, Taiwan, Thailand, Trinidad & Tobago, Turks & Caicos, U.S. Virgin Islands, UAE, United Kingdom, Vatican City, Vietnam

Shipping to countries not listed above will incur additional shipping charges.

Will the package be insured in transit?

Yes, all packages are fully insured to your delivery address until a signature is given upon delivery.

Can I ship to an address that is different from my billing address?

Yes, you may ship to any address your banking institution has on file.

Do you offer Saturday Delivery?

Yes, please contact us to schedule Saturday Delivery. Additional fee will apply.

How much do I need to pay for shipping?

We offer free insured shipping on all orders.

Can you ship to a P.O. Box?

No, for security reasons we are unable to ship to P.O. Box as signature is required for delivery.

How will the package be delivered?

All items are sent via UPS or FedEx.

Will I need to be present to sign for my package?

Yes, your order will not be released unless an adult is present to sign for the package.

How can I track my order?

Once your item has shipped we will email you a tracking number with a link so you can track the delivery status of your order.

Will the packaging be discreet?

All items are delivered in discreet packing, in an unmarked FedEx or UPS Box.Daniel William Diamonds is not mentioned on the package.

How long will delivery take?

For delivery within the U.S. all items are delivered next business day. International orders take between 1-3 business days.

Where do I pay International duties and taxes?

Once we ship the package and it arrives in the country of delivery the courier (FedEx or UPS) will contact you to collect the customs fees. Daniel William Diamonds does not collect any fees.

What if I need an item sooner than the delivery date listed on the website?

Every item on our website is manufactured with the outmost attention to craftsmanship and detail. We highly recommend you allow us the time to carefully complete your piece and allow it to be reviewed by our quality assurance department. In cases where you need the item sooner than the expected delivery date please contact us and we will try to do our best to expedite your order.

Does Daniel WIlliam Diamond Drop-Ship?

No, we manufacture all of our own jewelry and inspect every item prior to shipping to ensure the utmost quality.

Payments

What type of payments do you accept?

We offer all major credit cards including Visa, MasterCard, Discover, and American Express as well as PayPal and Bank Wire. At our discretion, we may require a wire payment for international order in excess of $20,000. In some cases, we may require additional verification such as driver’s license on credit card transactions.

Will I receive a discount if I pay by bank wire?

Yes all payments made by bank wire will receive a 3% discount off the entire price.

Will I be charged sales tax on my order?

Daniel William Diamonds only collects sales tax on orders shipped to California.

When will my credit card be charged?

Your credit card will be charged at the time of purchase.

Do you offer financing?

Yes, financing is available through PayPal Credit

Can I pay with two different credit cards?

Yes. If you’d like to pay with two different cards, please call us at 1-877-296-4065 Monday - Friday 10:00am - 5:00pm PST to place the order with one of our customer service representatives.

Privacy and Security

Is ordering on DanielWilliamDIamonds.com Secure?

Yes, we ensure that our customers purchases are secure and all information remains protected. All sensitive data is encrypted using 256-bit SSL.

Is my personal information shared with third parties?

No we keep your information private and confidential.

Placing an order and Sizing

Can I purchase multiple items to determine which I like the best and return the others?

In order to maintain our high quality manufacturing standards and keep our prices low we do not allow the purchase of multiple pieces with the intent of keeping on and returning the remainder. If you need assistance deciding between any of our items please do not hesitate to contact our customer service department.

Can I place an order over the phone?

Yes, simply contact us at 1-877-296-4065 Monday - Friday 10:00am - 5:00pm PST and one of our customer service representatives will gladly take your order over the phone.

Can I place an order through your website?

Yes, you can purchase all of our items using our secure checkout process.

What if I need help with placing an order or have a question?

If you need assistance or have a question please feel free to call us at 1-877-296-4065 Monday - Friday 10:00am - 5:00pm PST or email us at service@dwdiamonds.com

What if I need to cancel or want to change an order?

If you need to cancel or change an order please call us immediately at 1-877-296-4065.Monday - Friday 10:00am - 5:00pmor or email us at service@dwdiamonds.com

How can I find my ring size?

We provide a printable ring sizer to accurately gauge the size of the intended finger. Additionally, we can send you a complimentary plastic ring sizer upon request.

What if I order the wrong finger size?

Not to worry your first resize is free within 90 days of purchase. Please note that most rings can only be resized one size up or one size down and eternity rings cannot be resized.

How long does a resize take?

Resizing typically takes 5 business days from the day we receive the item.

Do you sell custom designed jewelry?

Yes, our design team is here to create a custom engagement ring or jewelry piece to meet your exact specifications. Please fill out our custom design form to begin the process.

Why does the custom design jewelry take longer than all other items?

Since the custom design items are customized from scratch and made to your liking the process takes longer than in stock items.

How can you offer such low prices on all your products?

Because we manufacture and design our own jewelry and import all of our diamonds direct from the source we are able to offer rock bottom prices. Furthermore, we do not operate a retail store so our costs our lower. We pass the savings directly to our customers.

Are your prices flexible?

We already offer the lowest pricing possible, as a result we cannot offer additional discounts.

Insurance and Jewelry Care

Do we offer jewelry insurance?

We do not provide jewelry insurance, however do provide an appraisal that allows you to get coverage. For insuring your jewelry, we highly recommend a Jewelers Mutual® personal jewelry policy.

Do you provide jewelry appraisals?

Yes, we provide a free jewelry appraisal for any piece of fine jewelry valued over $2,500.

What is covered by your lifetime warranty?

At Daniel William Diamonds we adhere to a strict standards of quality, we strive to create jewelry that lasts you a lifetime. We stand behind every product we sell and guarantee all items will be free from any manufacturing defects. Our lifetime warranty also offers free resizing within the first 90 days, prong retightening, missing stone replacement, rhodium recoating, cleaning and polishing services.

Do you clean or maintain jewelry that was purchased from your site?

Yes, we offer complimentary cleaning, re-polishing, rhodium replating, prong inspection and tightening twice a year for as long as you own your jewelry.

Products

What is the quality of the diamonds used in your jewelry?

We only use naturall high quality diamonds in all of our fine jewelry. All of our Pavé diamonds are G-H-I color and VS1-VS2 clarity. In some cases we use SI for Sidestone Diamonds in order to keep the cost low.

Can you manufacture your jewelry with stones other than diamonds?

All of our fine jewelry is only manufactured with diamonds.

Are any of your diamonds enhanced, laser treated, or modified in any way?

All of our diamonds are not enhanced, treated, or modified in anyway, shape, or form.

What precious metals do you use?

We use 14kt and 18kt White, Yellow, and Rose Gold and Platinum

Do your products come with a Diamond Grading Report?

Every loose diamond in our Diamond Search is accompanied with a GIA Grading Report or GIA Diamond Dossier.

Are your diamonds 100% natural?

Every loose diamond we offer for purchase is 100% natural and is accompanied with a GIA Diamond Grading Report. Furthermore, all diamonds used in our jewelry is 100% natural and not treated or enhanced in anyway.

How can i make sure the diamonds I ordered are the same stones I recived?

We ship every loose diamond with a GIA lab report. This report can be examined by a gemologist and compared against the diamonds unique characteristics to ensure it matches.
  • How often do you update your inventory?

Our diamond inventory is updated daily with new diamonds.

Can I buy a setting without buying a diamond?

Yes, please contact us to arrange purchase.

  • Can I put a diamond on hold?
On some of our diamond inventory we are able to offer a 1 day hold, allowing you time to make up your mind. Please contact us to initiate a hold.

Do you offer lab grown diamond or synthetic diamonds?

We do not sell any type of lab grown or synthetic diamonds, only natural diamonds.

Are all white gold rings rhodium plated?

Yes all of our 14k and 18k white gold pieces are rhodium plated to give them their shine.

How can I find a diamond that is not in your inventory?

If you are unable to find the diamond of your dreams in our inventory use our Diamond Concierge Service. Our diamond experts will help you find the diamond you are looking for.

If I purchase just a loose diamond from your website can you mount it in my setting?

Yes our expert diamond setters can mount the loose diamond into your setting at no additional charge

Do you offer natural fancy color diamonds?

Yes we offer fancy colored diamonds in yellow, pink and blue shades.

Is your company name inscribed or engraved on any of your products?

No your ring will only be stamped with metal type (18kt or PLT).

If I order a diamond and setting will it come set and complete?

All loose diamonds that are ordered with engagement rings come set into the settings and ready to wear.

Are all diamonds on your website available?

Yes every diamond shown in the Diamond Search is available for purchase.

Are all your diamonds conflict free?

We are committed to the highest level of ethical responsibility. All of our diamonds are sourced through legitimate sources not involved in funding conflict and in compliance with United Nations Resolutions, in accordance with the Kimberly Process and USA Patriot Act.

How accurate are the details of Stone information section in product detail pages?

Type, Shape, Number of Diamonds are exact.

While we try to keep Average Carat Weight as accurate as possible, there may be a slight variance in carat weight.

Description of Average Color and Clarity is also very accurate, we provide the diamonds described in that section.