FAQ

About Us

• Where are your offices located?

  Our corporate office is located in the heart of the Los Angeles Jewelry District.

  Daniel William Diamonds 631 S. Olive Street, Suite 320
  Los Angeles, CA 90014
• Can I visit your showroom in person?

  Yes, we welcome clients to our private Los Angeles showroom by appointment. Please contact us to schedule a consultation with one of our diamond experts.

• What are your hours?

  We are open Monday – Friday from 10:00am – 4:00pm PST.

• How long have you been in business?

  Daniel William Diamonds is a family-owned company that has been in the diamond and jewelry business for over four decades. Originally operating as a wholesale company only, we transitioned to offering retail operations to the public in 2013.

• Where can I find your full policies?

  Our complete Terms & Conditions, Return Policy, Shipping Policy, Lifetime Warranty, Privacy Policy, and other policies are linked in the footer of every page. In the event of any difference between an FAQ answer and a policy page, the policy page controls.

Shipping

• Where do you ship to?

  We ship domestically to all 50 U.S. states and internationally to over 50 countries around the world, including:

  Anguilla, Antigua & Barbuda, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Belize, Bermuda, Bonaire, British Virgin Islands, Brunei, Canada, Cayman Islands, China, Curacao, Cyprus, Denmark, Dominican Republic, Faroe Islands, Fiji, Finland, France, French Polynesia, Germany, Gibraltar, Greece, Greenland, Guam, Hong Kong, Iceland, Ireland, Italy, Jamaica, Japan, Macau, Malaysia, Marshall Islands, Mauritius, Monaco, Montserrat, Netherlands, Netherlands Antilles, New Zealand, Norway, Papua New Guinea, Philippines, Poland, Portugal, Puerto Rico, Qatar, Saipan, Saudi Arabia, Scotland, Seychelles, Singapore, Sint Maarten, South Korea, Spain, Sri Lanka, St. Barthelemy, St. Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Sweden, Switzerland, Taiwan, Thailand, Trinidad & Tobago, Turks & Caicos, U.S. Virgin Islands, UAE, United Kingdom, Vatican City, Vietnam

  Shipping to countries not listed above will incur additional shipping charges.

• How much do I need to pay for shipping?

  We offer free insured shipping on all domestic orders. International shipping is free on orders over $1,000; orders of $1,000 or less will incur a shipping charge calculated at checkout.

• Will the package be insured in transit?

  Yes, all packages are fully insured to your delivery address until a signature is given upon delivery.

• Can I ship to an address that is different from my billing address?

  Yes, you may ship to any address your banking institution has on file.

• Do you offer Saturday delivery?

  Yes, please contact us to schedule Saturday delivery. An additional fee will apply.

• Can you ship to a P.O. Box?

  No, for security reasons we are unable to ship to P.O. Boxes, as a signature is required for delivery.

• How will the package be delivered?

  All items are sent via UPS or FedEx.

• Will I need to be present to sign for my package?

  Yes, your order will not be released unless an adult is present to sign for the package.

• How can I track my order?

  Once your item has shipped, we will email you a tracking number with a link so you can track the delivery status of your order.

• Will the packaging be discreet?

  All items are delivered in discreet packaging, in an unmarked FedEx or UPS box. Daniel William Diamonds is not mentioned on the package.

• How long will delivery take?

  For delivery within the U.S., orders over $10,000 are shipped via overnight shipping and orders under $10,000 are shipped via 2nd Day Air. International orders take between 2–5 business days.

• Where do I pay international duties and taxes?

  Once we ship the package and it arrives in the country of delivery, the courier (FedEx or UPS) will contact you to collect the customs fees. Daniel William Diamonds does not collect any fees. International duties and taxes are the responsibility of the customer and are not refundable.

• What if I need an item sooner than the delivery date listed on the website?

  Every item on our website is manufactured with the utmost attention to craftsmanship and detail. We highly recommend you allow us the time to carefully complete your piece and allow it to be reviewed by our quality assurance department. In cases where you need the item sooner than the expected delivery date, please contact us and we will do our best to expedite your order.

• Does Daniel William Diamonds drop-ship?

  No, we manufacture all of our own jewelry and inspect every item prior to shipping to ensure the utmost quality.

Payments

• What types of payments do you accept?

  We accept all major credit cards, including Visa, MasterCard, Discover, and American Express, as well as debit cards, PayPal, Zelle, and bank wire. At our discretion, we may require a wire payment for international orders in excess of $20,000. In some cases, we may require additional verification, such as a driver's license, on credit card transactions.

• Will I receive a discount if I pay by bank wire, Zelle, or debit card?

  Yes, all payments made by bank wire, Zelle, or debit card receive a 3% discount off the entire price.

• Is there anything I should know before paying by wire or Zelle?

  Wire and Zelle payments are irrevocable once sent and cannot be reversed or disputed the way a credit card charge can. Please verify all payment details directly with us by phone at 1-877-296-4065 before sending funds. We will never change our payment instructions by email — if you receive an email asking you to send payment to new or different account details, do not send funds and contact us immediately.

• Will I be charged sales tax on my order?

  Daniel William Diamonds only collects sales tax on orders shipped to California.

• When will my credit card be charged?

  Your credit card will be charged at the time of purchase.

• Do you offer financing?

  Yes, financing is available through Affirm. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders.

• Can I pay with two different credit cards?

  Yes. If you'd like to pay with two different cards, please call us at 1-877-296-4065, Monday – Friday, 10:00am – 4:00pm PST, to place the order with one of our customer service representatives.

Returns and Exchanges

• What is your return policy?

  We accept returns within 30 days of delivery for items in their original, unworn condition, accompanied by all original documentation, including the diamond grading report. To begin a return, please contact us at 1-877-296-4065 or [email protected] to receive a Return Merchandise Authorization (RMA) number. Returns sent without an RMA number cannot be accepted. Please note that we accept one return per customer per 365-day period. Please see our Return Policy for complete terms.

• Who pays for return shipping?

  Return shipping and insurance costs are the responsibility of the customer. We strongly recommend shipping your return fully insured with signature confirmation, as we cannot be responsible for items lost or damaged in transit to us.

• Are any items final sale?

  Yes. The following items are final sale and cannot be returned or exchanged:

  • Custom-designed and made-to-order jewelry

  • Custom matching bands

  • Engraved items

  • Eternity bands

  • Special orders

  • Items purchased under our Diamond Price Match Guarantee

  Final-sale status is noted on the product page and at checkout before you complete your purchase.

• Can I exchange an item instead of returning it?

  Yes, exchanges are accepted within the same 30-day window and under the same conditions as returns. Please note that an exchange counts toward the one return per customer per 365-day period.

• When will I receive my refund?

  Once your return is received and inspected by our quality assurance team, refunds are issued to the original payment method within 10–15 business days. If the grading report is not returned with a loose diamond, a $250 replacement fee will be deducted from your refund.

• Can I purchase multiple items to determine which I like best and return the others?

  In order to maintain our high-quality manufacturing standards and keep our prices low, we do not allow the purchase of multiple pieces with the intent of keeping one and returning the remainder. If you need assistance deciding between any of our items, please do not hesitate to contact our customer service department.

Privacy and Security

• Is ordering on DanielWilliamDiamonds.com secure?

  Yes, we ensure that our customers' purchases are secure and all information remains protected. All sensitive data is encrypted using 256-bit SSL.

• Is my personal information shared with third parties?

  No, we keep your information private and confidential. Please see our Privacy Policy for details on how we collect, use, and protect your information, and the privacy rights available to you.

Placing an Order and Sizing

• Can I place an order through your website?

  Yes, you can purchase all of our items using our secure checkout process.

• Can I place an order over the phone?

  Yes, simply contact us at 1-877-296-4065, Monday – Friday, 10:00am – 4:00pm PST, and one of our customer service representatives will gladly take your order over the phone.

• What if I need help placing an order or have a question?

  If you need assistance or have a question, please feel free to call us at 1-877-296-4065, Monday – Friday, 10:00am – 4:00pm PST, or email us at [email protected].

• What if I need to cancel or change an order?

  If you need to cancel or change an order, please call us immediately at 1-877-296-4065, Monday – Friday, 10:00am – 4:00pm PST, or email us at [email protected]. Orders canceled before production begins receive a full refund.

• How can I find my ring size?

  We provide a printable ring sizer to accurately gauge the size of the intended finger. Additionally, we can send you a complimentary plastic ring sizer upon request.

• What if I order the wrong finger size?

  Not to worry — your first resize is free within 90 days of purchase. Please note that most rings can only be resized three sizes up or down, and eternity rings cannot be resized.

• How long does a resize take?

  Resizing typically takes 5–7 business days from the day we receive the item.

• Do you sell custom-designed jewelry?

  Yes, our design team is here to create a custom engagement ring or jewelry piece to meet your exact specifications. Please fill out our custom design form to begin the process. Please note that custom-designed jewelry is made to order and is final sale; orders canceled before production begins receive a full refund.

• Why does custom-designed jewelry take longer than other items?

  Since custom design items are created from scratch and made to your liking, the process takes longer than for in-stock items.

• How does your Diamond Price Match Guarantee work?

  If you find an identical diamond (same grading report) offered at a lower verifiable price by an authorized competitor, we will match it. Please note that diamonds purchased under the Price Match Guarantee are final sale. See our Diamond Price Match Guarantee page for complete terms and eligibility requirements.

• How can you offer such low prices on all your products?

  Because we manufacture and design our own jewelry and import all of our diamonds directly from the source, we are able to offer rock-bottom prices. Furthermore, we do not operate a retail store, so our costs are lower. We pass the savings directly to our customers.

• Are your prices flexible?

  We already offer the lowest pricing possible; as a result, we cannot offer additional discounts.

Insurance and Jewelry Care

• Do you offer jewelry insurance?

  We do not provide jewelry insurance; however, we do provide an appraisal that allows you to get coverage. For insuring your jewelry, we highly recommend a Lavalier personal jewelry policy.

• Do you provide jewelry appraisals?

  Yes, we provide a free jewelry appraisal for any piece of fine jewelry valued over $2,500.

• Is the appraisal value the same as the purchase price?

  No. Appraisals state an estimated retail replacement value for insurance purposes, which is typically higher than our selling price. The appraisal is not a guarantee of resale value. See our Appraisal Terms for details.

• What is covered by your lifetime warranty?

  At Daniel William Diamonds, we adhere to strict standards of quality and strive to create jewelry that lasts you a lifetime. We stand behind every product we sell and guarantee all items will be free from any manufacturing defects. Our lifetime warranty also offers free resizing within the first 90 days, prong retightening, missing stone replacement, rhodium recoating, and cleaning and polishing services.

• What is not covered by your lifetime warranty?

  Our lifetime warranty covers manufacturing defects. It does not cover loss, theft, or damage resulting from normal wear, accident, or improper care — this is why we recommend insuring your jewelry through a personal jewelry policy. Please note that repairs, resizing, or other work performed by a jeweler other than Daniel William Diamonds voids the lifetime warranty. Please see our Lifetime Warranty page for complete terms.

• Do you clean or maintain jewelry that was purchased from your site?

  Yes, we offer complimentary cleaning, re-polishing, rhodium replating, and prong inspection and tightening twice a year for as long as you own your jewelry.

Our Diamonds

• Do you sell lab-grown diamonds?

  Yes, we offer both natural and lab-grown diamonds. Lab-grown diamonds are chemically, physically, and optically identical to natural diamonds and are available at a significant price advantage.

• How are your diamonds certified?

  Our natural diamonds are independently graded by GIA. Our lab-grown diamonds are independently graded by GIA or IGI. Every loose diamond in our Diamond Search is accompanied by its Grading Report or Diamond Dossier, and all lab-grown diamonds are clearly identified as lab-grown on the report and in our listings.

• Will a lab-grown diamond hold its value like a natural diamond?

  Lab-grown diamond prices have historically been more volatile than natural diamond prices, and their resale market is still developing. We recommend choosing between natural and lab-grown based on your budget and preferences rather than as an investment. Our team is happy to walk you through the differences during a consultation.

• How can I make sure the diamonds I ordered are the same stones I received?

  We ship every loose diamond with its Grading Report. This report can be examined by a gemologist and compared against the diamond's unique characteristics and inscription to ensure it matches.

• Do you have a “get what you paid for” guarantee?

  Yes, all of our products come with our “get what you paid for” guarantee or your money back. We warrant that all diamonds shipped are the diamonds you purchased.

• Are all your diamonds conflict-free?

  We are committed to the highest level of ethical responsibility. All of our diamonds are sourced through legitimate sources not involved in funding conflict, in compliance with United Nations resolutions and in accordance with the Kimberley Process and USA PATRIOT Act.

• Are any of your natural accent diamonds enhanced, laser-treated, or modified in any way?

  No, none of our diamonds are enhanced, treated, or modified in any way, shape, or form. For lab-grown center stone engagement rings, we use lab-grown accent diamonds.

• How often do you update your inventory?

  Our diamond inventory is updated daily with new diamonds.

• Are all diamonds on your website available?

  Since diamond inventory changes by the minute, there are cases where an order is placed and the diamond is not available. In cases where the diamond is no longer available, we will let you know by phone and email and issue you a full refund.

• Can I put a diamond on hold?

  On some of our diamond inventory, we are able to offer a 1-day hold, allowing you time to make up your mind. Please contact us to initiate a hold.

• How can I find a diamond that is not in your inventory?

  If you are unable to find the diamond of your dreams in our inventory, use our Diamond Concierge Service. Our diamond experts will help you find the diamond you are looking for.

• Do you offer natural fancy color diamonds?

  Yes, we offer fancy colored diamonds in yellow, pink, and blue shades.

Our Jewelry

• What is the quality of the diamonds used in your jewelry?

  We only use high-quality accent diamonds in all of our jewelry, doing our best to match the color of the center stone with the accent stones. Our typical natural accent diamonds are G-H-I color and VS1-VS2 clarity. In some cases, we use SI clarity for side-stone diamonds in order to keep costs low. Our lab-grown accent diamonds are F-G color and VS clarity.

• Can you manufacture your jewelry with stones other than diamonds?

  All of our fine jewelry is manufactured with diamonds only.

• What precious metals do you use?

  We use 14kt and 18kt white, yellow, and rose gold, as well as platinum.

• Are all white gold rings rhodium plated?

  Yes, all of our 14k and 18k white gold pieces are rhodium plated to give them their shine.

• Can I buy a setting without buying a diamond?

  No, we do not sell settings without a diamond purchase at this time.

• If I purchase just a loose diamond from your website, can you mount it in my setting?

  No, we only mount diamonds into jewelry purchased from us.

• If I order a diamond and setting, will it come set and complete?

  Yes, all loose diamonds ordered with engagement rings come set into the settings and ready to wear.

• Is your company name inscribed or engraved on any of your products?

  No, your ring will only be stamped with the metal type (14K, 18K, or PLT).

• How accurate are the details in the Stone Information section on product detail pages?

  Type, shape, and number of diamonds are exact. While we try to keep average carat weight as accurate as possible, there may be a slight variance in carat weight. The description of average color and clarity is also very accurate — we provide the diamonds described in that section.